Bunk Bed King - Frequently Asked Questions.

Bunk Bed King - Frequently Asked Questions (FAQS)

We have identified the most frequently asked product orientated questions that you may have in order that you can make an informed bunk bed buying decision.

To provide the low prices that we offer, we do not have a customer telephone support team to take calls and answer questions over the phone. Lower overhead costs equals lower prices for you. Your questions are best answered via e-mail, so Contact us . You can also choose to leave us a voice mail at our toll free # 1 888 600 1225, however as we do not have a customer telephone service team, your voice mail may not be answered immediately.

You may also find answers to your ordering, payment, shipping and returns questions at our - Sales Information section.

Are the natural bunks unfinished?
What are slats and bunkie boards?
Are the bunk beds made of real wood?
What is needed to assemble the bunk beds?
Do your bunk beds meet Federal safety standards?
What other tips do you have for the safe use of bunk beds?
Is there a weight limit?
Is there an age limit?
What size mattress should I use?
Can you customize the bunk beds?
Do you sell trundles or drawers for the bunk beds?
Are the finish colors accurate?
Will the ladder prevent me using the trundle drawers?


Are the"natural bunks unfinished? They have a light lacquer coating for protection - a number of our customers have sanded / painted or varnished them successfully -

What are slats and bunkie boards?
All of our bunks come with 26 slats - 13 for each bunk. To provide safe support for a standard twin mattress, you need a minimum of 26 slats or use a bunkie board or bunkie mattress. Bunkie boards are upholstered boards that look like a flat box spring - Bunkie mattresses have a bunkie board built in to the base of a twin mattress -

Are the bunk beds made of real wood?
All of our bunks are made from plantation grown Brazilian pine for strength and resilience. Real wood, no particle board or MDF (medium density particle board) -

What is needed to assemble the bunk beds?
Instructions and hardware are included in the headboard box - all you need is a screwdriver with a phillips head -

Do your bunk beds meet Federal safety standards?
Yes -The factories that manufacture bunk beds do so to our specifications to ensure that not only do the bunk beds look and feel comfortable but that they are also safe for everyday use by you and your children. In addition, every bunk bed model we sell has been tested by an independent laboratory to ensure it is in compliance with the ASTM F-1427-06 "Standard Consumer Safety Specification for Bunk Beds", the government code of federal regulations for Entrapment Hazards in Bunk Beds and the Government code of Federal Regulations (CFR) 1513 - Requirements for Bunk Beds. All bunk beds we sell have been tested by an independent laboratory and are in compliance with the ASTM F-1427 standard consumer safety specification for bunk beds and the government code of federal regulations 1213 and 1513.
In addition, all of the paints and finishes used in the manufacture of our beds have been certified to conform to US Standards in relation to heavy metals as determined by EN-71, NBR NM 300, ASTM F963-03/07 and 16CFR 1303 Ban of Lead containing paints - . You will need Adobe Reader to see the instructions.

What other tips do you have for the safe use of bunk beds?
An adult should always supervise children's use of bunk beds:
- Prohibit children under 6 years of age on top bunk.
- Use guard rails on both sides of upper bunk.
- Use only the proper size mattress as recommended by the manufacturer.
- Ensure the thickness of the mattress and foundation combined is at least 5 inches below the top of the guardrails.
- Prohibit more than one person on the upper bunk
- Prohibit horseplay on or under the beds.
- Always use the ladder for entering and leaving the upper bunk.
- Never attach or hang items to any part of the bunk bed that are not designed for use with the bed. For example, but not limited to, hooks, belts and jump ropes -

Is there an age limit?
As recommended by the Federal standards for bunk beds, children under the age of 6 years should not use the top bunk

Is there a weight limit?
The manufacturer does not specify a weight limit. We suggest 175 lbs for the top bunk and 200 lbs for the bottom bunk. The primary users of bunk beds are children, but many of our customers have used them successfully for teenagers and adults. We recommend the use of a bunkie board to provide additional support for a heavy person -

What size mattress should I use?
A standard twin mattress (39 x 75 inches) and / or a full size mattress (54 x 75 inches) will work with our bunks. Please follow the instructions on the warning label on the bunk as regards to thickness of the mattress -

Can you customize the bunk beds?
Sorry, no customization. What you see on our web site are all of the items we stock -

Do you sell trundles or drawers for the bunk beds?
Yes, Trundles and Drawers are now available in a honey, expresso, cappuccino and white finish.
They will fit all the beds and bunk beds we sell -

Are the finish colors accurate?
We aim to accurately reflect the finish colors on all of our items. However, colors on your screen may not reflect actual colors dues to differences in monitors and computer settings. We do not have swatches or wood samples available -

Will the ladder prevent me using the trundle drawers?
The bunk bed models that have a ladder positioned at the front of the bed have the option for you to hook the ladder on and off.

* Please note, Texas residents are subject to sales tax.
Free shipping is to the 48 states. We do not ship to Alaska, Hawaii, Canada, Puerto Rico, APO and FPO addresses or PO Boxes.

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